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Mercury Interactive defines BTO

For years, Mercury Interactive has been the leader in applications testing. More recently it has been extending its reach into the broader area of application monitoring and reporting. Now, in a major launch, the company is taking another step by moving beyond the technology and into the business. From October 2002 Mercury Interactive becomes the company of Business Technology Optimization (BTO) - a discipline that embeds quality into IT-enabled processes.


Market Analysis

Mercury Interactive defines BTO
For years, Mercury Interactive has been the leader in applications testing. More recently it has been extending its reach into the broader area of application monitoring and reporting. Now, in a major launch, the company is taking another step by moving beyond the technology and into the business. From October 2002 Mercury Interactive becomes the company of Business Technology Optimization (BTO) - a discipline that embeds quality into IT-enabled processes.

The whole thrust of Mercury's definition of BTO is the relationship between technology and the business it supports. Through its years of experience with business applications, it has seen that there is a fundamental disconnect between those that develop, test, deploy and operate applications and the business processes. The automation is there but the metrics to measure success are not.

This situation has become more obvious as Mercury has moved from its testing strength, with LoadRunner, WinRunner and other products, into basic application management and service delivery with Topaz. There is a new tool, ProTune, that adds application tuning to the portfolio. As an application is passed from one area of responsibility to the next, the quality dips until the new team gets up to speed. BTO is designed to smooth out these dips.

BTO allows an organisation to relate key technology measurements with the success of its business processes. The aim is to be able to measure everything from the number of defects during the development phase and scalability at the implementation phase through to the final quality of solution at the operational level. Mercury Interactive will provide a suite of tools that fall into each of those categories.

In some ways this is just common sense. We all know that Mercury has a powerful collection of tools that can measure the suitability of a technology solution for its intended purpose. Thus far, these tools have been largely independent of one another but now we can expect the definitions and rules from one tool to be carried over to another in the next phase of an application lifecycle. This is how those dips will be ironed out because information can be carried forwards.

At the highest level, it should be possible for a business to examine how efficiently its business processes are running. Ultimately, there will be an executive console that will allow information from Mercury Interactive products to be mixed with other information sources to create a powerful corporate dashboard. In order to achieve this Mercury has enlisted the aid of a leading global SI.

There are many business-oriented acronyms around at this time so it is questionable whether BTO will capture the imagination. However, there is no doubt that Mercury Interactive has the pedigree and the muscle power to succeed in its aim of helping businesses develop better quality technology solutions. As for the Executive Console? Well you ain't seen nothin' yet...


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