When it comes to operational efficiency—or, as some experts prefer to call it, operational effectiveness—the one thing you can say without fear of contradiction is that everybody wants it.
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In mid-2011, ebizQ’s first in-depth reader survey asked the business and IT professionals who make up our audience: “What are the primary drivers leading your organization to use, plan to use or consider using a BPM suite?” The top reason cited by fully 75% of respondents was improving operational efficiency.
We asked the same question about case management technology. More than 80% of respondents again cited operational efficiency as their top goal for investing in such solutions. Operational efficiency also ranked as the No. 1 driver for use of decision management technology (cited by 74%) and event-processing technology (69%).
But operational efficiency isn’t alone at the top. Business and IT pros also showed across-the-board interest in boosting operational intelligence—that is, improving their ability to monitor, analyze and gain insights from ever-growing amounts of operational information. And they’re also eager to improve their organizations’ agility so that they can react to constantly changing internal and conditions as quickly as possible—and even begin to predict such shifts for even faster response.
In this inaugural issue of Business Agility Insights, co-produced by ebizQ and its sister TechTarget site SearchSOA.com, our contributors examine three key avenues to smarter, faster operations, namely building agile systems, using decision management to improve customer-facing processes and integrating event-processing technology into existing architecture.
How is your business improving agility and operational intelligence? I’d love to know. Contact me at firstname.lastname@example.org.