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April 2012, Iss. 1

Editor’s Letter: Agile boosters for business

When it comes to operational efficiency—or, as some experts prefer to call it, operational effectiveness—the one thing you can say without fear of contradiction is that everybody wants it. In mid-2011, ebizQ’s first in-depth reader survey asked the business and IT professionals who make up our audience: “What are the primary drivers leading your organization to use, plan to use or consider using a BPM suite?” The top reason cited by fully 75% of respondents was improving operational efficiency. We asked the same question about case management technology. More than 80% of respondents again cited operational efficiency as their top goal for investing in such solutions. Operational efficiency also ranked as the No. 1 driver for use of decision management technology (cited by 74%) and event-processing technology (69%). But operational efficiency isn’t alone at the top. Business and IT pros also showed across-the-board interest in boosting operational intelligence—that is, improving their ability to monitor, analyze and gain insights...

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