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SOA service managers wanted

Ovum analyst Tony Baer reaffirms the link between SOA and IT Service Management in a blog post – entitled ”What’s a Service? Who’s Responsible?”

He talks briefly about the role ITIL can play, and in more detail about an emerging notion that a ”Service Manager” role may have a place in the modern orgainization. He considers the notion of who today is responsible for ensuring services meet business needs and that infrastrucutre is adquate to support those services.

Baer asks if what is needed is ”a sort of uber role that ensures that the service
(1) responds to a bona fide business need
(2) is consistent with enterprise architectural standards and does not needlessly duplicate what is already in place, and
(3) won’t break IT infrastructure or physical delivery.

This is a thoughtful piece. Clearly, the sobriquet ”Service Manager” may need some tuning, as the title seems equally apt for an individual charged with scheduling oil changes or refrigerator repairs.

Related ITILness
”What’s a Service? Who’s Responsible?” – OnStrategies blog

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